On receipt of payment orders are dispatched within 5 working days if the goods are in stock. If the item requested is out of stock, we will contact you with an estimated dispatch date.
Shipping on orders is via An Post and calculates automatically via the shipping address and also the values of your total order value as follows:
- Free Shipping within Ireland, Northern Ireland and the UK on all orders over €40 applied to customers specifying a shipping address anywhere within Ireland, Northern Ireland or the United Kingdom.
- A €5 shipping charge on all orders less than €40 applied to customers specifying a shipping address anywhere within Ireland, Northern Ireland and the United Kingdom.
- Free Shipping worldwide on all orders exceeding €130.
- Shipping costs of between €5 - €10 applied on all orders less than €130 going to any address worldwide outside of Ireland, Northern Ireland the United Kingdom. €5 (US, EU & Europe Non EU). €10 (Asia, Africa, South America, Australia, New Zeland).
At The Cat & The Moon we operate an extensive Return Of Goods Policy, to provide you with greater comfort and security whilst shopping with us.
As we are dealing in individually hand crafted items, sometimes there can be slight variations between the goods depicted on site and the batches we carry in stock. (eg there can be significant variations in some craft processes like Raku firing). Where we anticipate such variation we have pointed this out clearly on the product detail on the site, and ask you to contact us by phone or email before ordering certain items so we can send you images of our current stock items. However if you are still not satisfied with the item(s) you ultimately receive the normal return of goods policy applies to your order.
If you are not fully satisfied with your purchase, items can be returned to us within 30 days of despatch and are eligible for a full refund, an exchange or an in-store credit to the value of the original order. In order to qualify for a refund, the goods must be returned undamaged, in their original box with the receipt.
Refunds will be made via the Paypal service and directly to the customer account used to create the original purchase.
Please note: Special Made-to-Order commissions and personalised items are non-returnable.
The Cat and the Moon Ltd does not accept responsibility for goods lost or damaged during return if the return is due to a “change of mind” on part of the customer. We strongly advise customers to insure returns against loss or damage in this instance.
Where goods are being returned due to defect or damage The Cat and the Moon will include the price of insured return postage in your refund. Please contact us before returning damaged or defective items so we can advise you on postage.
All returns should be made to:
The Cat & The Moon Ltd, 4 Castle Street, Sligo, Ireland.