Terms & Conditions

Customer Service

The Cat & The Moon website offers you an easy way to purchase quality handmade Irish gifts for yourself, your family and friends. Each gift purchased will come in the presentation packaging of the maker you have chosen. On request, we will happily gift-wrap or include a gift card for a special occasion. Gift wrap and branding will be in the livery of The Cat & The Moon.

We hope you will agree that we offer design, craftsmanship and customer service to meet your quality needs. Thank you for shopping with us on-line.

Guarantee of Quality

The Cat & The Moon Ltd guarantees that everything sold through this site is  100% designed and made in Ireland. Our suppliers are all hands-on designers and makers of the collections offered in these pages. This is your guarantee of a truly unique and beautiful gift, desgned and crafted in Ireland.

Hallmarked

Where jewellery items sold on this site are specified as being Sterling Silver or Gold, all such pieces will carry the legally appropriate Irish Hallmark from the Irish Assay Office, Dublin Castle. This is an internationally recognised guarantee of the quality of the metal incorporated into the design. Items sold in Ireland claiming to be Sterling Silver or a Carat grade gold must by law carry and legal Irish hallmark.

Privacy Pledge

The Cat & The Moon operates a privacy pledge that the information you submit to us name, address, e-mail address and billing details, is done so in the strictest confidence. It will be used for the sole purpose of processing your transactions with us. The information will not be used for any other purpose. The information will not be sold, traded, shared or passed under any circumstances to a third party. All On-Line Credit Card transactions are conducted on Secure Server.

Payment

We use two of the worlds leading payments services to facilitate transactions on this site, giving our customers the option to have their purchase payments processed by either Paypal or Stripe. These services guarantee the security and confidentiality of you transactions with us. You can opt to use Paypal payment services by selecting the Paypal Logo during checkout. You can purchase via Paypal even if you dont have a Paypal account. The Paypal service will accept payment via Visa, MasterCard and American Express etc. If you select the credit card payment option on this site your payment will be processed by Stripe International Payment Services.

 

Payment Cancellation Information

Your credit/debit card or PayPal account is tendered through Paypal or Stripe on placement of your order. If you wish to cancel your order please contact us by phone on 00353-7191-43377 or by email to info@thecatandthemoon.com and quote your name and order number. If your order has not already been shipped we will be able to refund your purchase in total through the service you have chosen to make the original payment. If your purchase has already been shipeed we will offer you a full refund as per our Returns Policy (See Below).

 

Delivery

On receipt of payment orders are dispatched within 2 working days if the goods are in stock. If the item requested is out of stock, we will contact you with an estimated dispatch date.

NB: Store Collection Only. Some stock items on this site cannot be shipped as they are fragile and the risk of shipping damage is too high. These items are clearly marked as Store Collection Only prior to purchase options. You can purchase these items on line and we will hold them for you for collection in our shop at 4 Castle Street Sligo. We can, upon consultation with you ship these goods but we do require a discussion with you the customer in the first instance, as we will not be in a position to accept the risk of breakage during shipment. 

Shipping on orders is via An Post and calculates automatically via the shipping address and also the values of your total order value as follows:

  • Free Shipping within Ireland and UK on all orders (includes total of multiple order going to a single address) over €40. This is the default shipping rate automatically applied to customers specifying a shipping address anywhere within Ireland, Northern Ireland or the United Kingdom.
  • Standard Shipping costs between €5 & €10. This charge applies on all orders less than €130 (including the overall total of a multiple order to a single address) and/or all orders regardless of value going to any address worldwide outside of Ireland, Northern Ireland or the United Kingdom.
  • Free worldwide shipping on all orders over €130.

 

Returns Policy

At The Cat & The Moon we operate an extensive Return Of Goods Policy, to provide you with greater comfort and security whilst shopping with us.

As we are dealing in individually hand crafted items, sometimes there can be slight variations between the goods depicted on site and the batches we carry in stock. (eg there can be significant variations in some craft processes like Raku firing). Where we anticipate such variation we have pointed this out clearly on the product detail on the site, and ask you to contact us by phone or email before ordering certain items so we can send you images of our current stock items. However if you are still not satisfied with the item(s) you ultimately receive the normal return of goods policy applies to your order.

If you are not fully satisfied with your purchase, items can be returned to us within 30 days of despatch and are eligible for a full refund, an exchange or an in-store credit to the value of the original order, at the customers preference. In order to qualify for a refund / voucher, the goods must be returned undamaged, in their original packaging. PLease include a copy of the invoice or delivery docket you received with the goods.

Refunds will be made via the Paypal or Stripe service you originally used and directly to the customer account used to create the original purchase.

Please note: Special Made-to-Order commissions and personalised items are non-returnable on a change of mind basis.

The Cat & The Moon Ltd does not accept responsibility for goods lost or damaged during return if the return is due to a “change of mind” on part of the customer. We strongly advise customers to insure returns against loss or damage in this instance.

Where goods are being returned due to defect or damage The Cat & The Moon will include the price of insured return postage in your refund. Please contact us before returning damaged or defective items so we can advise you on postage.

All returns should be made to:

The Cat & The Moon Ltd, 4 Castle Street, Sligo, Ireland.